Exchange Policy FAQs

Exchange Policy FAQs

What is your exchange policy?

  • At UNRSRVD Beauty, we understand that finding the perfect fit or style is important. If you wish to exchange a product for a different size, colour, or style, we offer a hassle-free exchange process.

How do I request an exchange?

  • To request an exchange, please contact our customer support and provide your order details and the product you'd like to exchange. Our support team will guide you through the exchange process. We recommend reordering the product in your desired specifications and returning the product you would like to exchange. This ensures you get the product you want as quickly as possible.

What if the desired size or style is out of stock for my exchange?

  • In the event that the size or style you wish to exchange for is temporarily out of stock, we recommend only reordering the product in your desired specifications.

Will I be charged for the new order when reordering?

  • Yes, when you choose to reorder the product, the new order will be processed as a separate transaction, and standard payment procedures will apply.

What is the turnaround time for exchanged orders?

  • The turnaround time for exchanged orders is similar to standard shipping times. We will strive to process and ship your new order as quickly as possible, ensuring you receive your preferred product promptly.

Can I exchange personalised or customised products?

  • Typically, personalised or customised products are non-returnable and non-exchangeable unless there is a defect or error on our part. Please review our Shipping & Returns policy for more information.

Can I exchange sale or clearance items?

  • Exchanges for sale or clearance items are subject to product availability. If the desired item is not available, we recommend considering a different product or reordering a similar item.

How can I contact support for assistance with exchanges?

  • If you have questions or need assistance with the exchange process, our dedicated customer support team is here to help. Please contact us with your inquiries, and we'll ensure your exchange experience is seamless.

We aim to make the exchange process as convenient as possible, and reordering the desired product is often the quickest way to ensure you get the item you want. If you have any questions or need assistance, our customer support team is ready to assist you